Welcome to Cultwide (https://cultwide.com). We are committed to protecting the privacy of our gym owners, staff, and fitness members. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS-based Gym Management Platform.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
We collect several different types of information to provide and improve our service to you:
Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including:
Email address
First name and last name
Phone number
Gym/Business Name and Address
Member Data: If you are a gym owner, you may upload data regarding your members, including names, attendance logs, and fitness progress.
Biometric Data: If you utilize our biometric integration features (fingerprint or face recognition), this data is processed locally or via integrated hardware to facilitate secure entry.
Usage Data: We may collect information on how the Service is accessed and used, such as your IP address, browser type, and time spent on the platform.
Cultwide uses the collected data for various purposes:
To provide and maintain our Gym Management Service.
To manage member subscriptions and process automated payments.
To provide AI-Powered Business Insights (e.g., predicting churn risks and trend analysis).
To facilitate communication via WhatsApp and Email integrations.
To provide customer support and handle technical issues.
To monitor the usage of our platform to ensure 99.9% uptime.
Our platform uses Artificial Intelligence to help gym owners optimize their business. This includes:
Analyzing gym attendance and payment patterns.
Generating smart recommendations for member engagement.
Automated customer support tools.
Note: AI processing is performed on the data you provide to enhance your business efficiency and is not sold to third-party advertisers.
We do not sell your personal data. We may share your information only in the following situations:
With Service Providers: We use third-party companies for payment processing (gateways), hosting, and automated reminders.
For Legal Requirements: If required by law or in response to valid requests by public authorities.
Business Transfers: If Cultwide is involved in a merger, acquisition, or asset sale, your data may be transferred.
The security of your data is important to us. We implement industry-standard security measures, including SSL encryption and secure database protocols, to protect your information. However, no method of transmission over the Internet is 100% secure.
Depending on your location, you may have the following rights:
The right to access, update, or delete the information we have on you.
The right of rectification (to correct inaccurate information).
The right to object to our processing of your personal data.
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
If you have any questions about this Privacy Policy, please contact us:
Website: https://cultwide.com/contact